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RETURNING MERCHANDISE (RMA Policy)
If you are not fully satisfied within 30 days of the delivery date, email our customer service at sales@solartechpower.com or call our number at 1-866-777-6527 for Return Merchandise Authorization number (RMA#) Please retain your shipping confirmation for proof of shipping within 14 days of RMA creation until you have received a refund or exchange from solartechpower.com for the returned product. Please note that all shipping charges are non-refundable.
PLEASE NOTE: We will not accept returned packages without RMA#. If you return a package with out having been assigned a RMA#, the package will be denied and returned back to you and all associated costs will be your responsibility. Any return that is not shipped within the 14 day window will be refused, and the RMA# will be null and void.solartechpower.com is not liable for loss of items returned without an RMA in advance. All merchandise with an RMA must be shipped back to ul-solar.com within 14 days of the date that the RMA was issued (you may ship by any method you choose proper packaging is required any damage caused by shipper will not be honored please insure your package as appropriate.)
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
Secure your item(s) inside the original shipping box. If the original packaging materials are unavailable, you must obtain and use similar packaging materials and make every effort to ensure that the product is not damaged during shipping.
Make sure to include all packaging, including any protective wrapping. Please also include a copy of the original packing slip with your return.
Write your RMA number on the box in LARGE letters next to the shipping address. For example, "RMA# 18691"
Return shipping costs are your responsibility unless the item is damaged or defective.
All returns are subject to a 15% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee please call us or email us before you place the order.
Please allow us 14 days once we have received your returned items to process and credit your credit card.
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