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All items are normally shipped within 2 business days after the payment is received.
Please note that we do not ship on weekends, or national holidays.
We only ship to the address registered with your card.If you want us to ship your order to different than billing address, you will have to fill out dropshipping form. We are not responsible for wrong or undeliverable address.
Upon shipment a tracking number will be sent to your registered email address.
If you did not recieved your tracking number within 2 days, please contact us by Phone: 1-866-777-6527 or
Email to :sales@solartechpower.com
Your government, on shipments from outside your country, may impose import duties, tariffs, taxes, or other importation fees. These charges (if any) are buyer's sole responsibility.
We will NOT be responsible for any taxes, duties, tariffs, or importation fees levied by countries outside the United States on products shipped to its customers.
In the event a customer refuses to pay these fees, or refuses to take possession of a shipment, which has been shipped in good faith to a customer outside of the United States,
the customer shall be solely responsible for all costs associated with the return of the shipment to Us. The initial shipping charges will be non-refundable.
These expenses will be deducted from any refund due them upon the safe return of the shipment.
DAMAGED DURING SHIPPING
While it is unlikely that your items will be damaged during shipping, it can happen from time to time. However, in the unlikely instance of damage occurring during shipping,
it is the customer's responsibility to notify the shipper and solartechpower (sales@solartechpower.com) immediately.
If your item(s) arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one in accordance with the shipping company's
policies and the manufacturer's return policies. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
LOST OR MISSING PACKAGE
FEDEX is out primary shipper on smaller panels. For large panels (120W or larger) we use various freight services. You can contact our customer service department to determine which shipping company will be delivering your packages.
Solartech Power, inc will not take responsibility for the missing package nor will we grant a refund or replacement and you the customer will need to
file a claim directly with the shipping company if your items are lost or stolen at your door steps or inside your business.
If you have any concerns that your package will be removed from your residence or business prior to you receiving after it is delivered please
email sales@solartechpower.com prior to placing an order and specifying you want a "Signature Required" This is an especially good idea for larger orders or
if you have had problems in the past with missing packages. If you do ask us for a "Signature Required" delivery we will take full responsibility of your delivery until the package has been signed for.
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